Close

Returns & Exchanges

Not in love? No worries. If your order isn't quite right, we'll happily take it back within 30 days of receipt.

Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for the returning item. Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders.

  

FINE DETAILS

 

  • Items must be sent back within 30 days from the receipt of the product, though during the holiday season (November 1 - January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier
  • Items should be unworn and include all original tags
  • All packaging including the original shoe box should be included
  • OriginalFootwear.com does not currently offer prepaid return-shipping labels for International orders.
  • Items should always be mailed back to Original Footwear LLC 5968 Commerce BLVD, Morristown, TN 37814
  • Refunds are applied to the original payment method via PayPal
  • Credits can take additional time to post to your account, depending on your credit card
  •  

    SENDING IT BACK TO US

     

  • Repackage items exactly how you received them — boxes, tags, and all
  • Write your OriginalFootwear.com order confirmation number on the outside of the package
  • Clearly address your package to our returns facility in the U.S.

    • Original Footwear LLC
    • Attn: Returns # (Return Authorization number)
    • 5968 Commerce Blvd.
    • Morristown, TN 37814
    • USA
  • Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.
  •  

    DONE - WE'LL TAKE IT FROM HERE!

     

  • We'll email you a confirmation when your item is received at our returns facility
  • We'll give you a refund for the product